Platform terms
These Terms of Service (“Terms”) govern your use of Glovebox hire management software and related services (the “Service”) operated for New Zealand hire operators (cars, campervans, boats, bikes, equipment, and similar). By creating an account you agree to these Terms.
The Service
Glovebox is provided as-is and as available. We strive for reliability and security but do not promise uninterrupted or error-free operation. You are responsible for using the Service in compliance with applicable law and your obligations to your customers.
We may add, change or remove features over time. Where a change materially reduces core functionality you rely on, we’ll give reasonable notice by email or in-app.
Subscriptions and billing
Paid plans are billed monthly in advance in NZD, GST-inclusive, and renew automatically until cancelled. You can cancel anytime from your admin; cancellation takes effect at the end of the current billing period. Partial periods are not refunded except where required by law.
If a payment fails, we may retry and may suspend access until the balance is settled. Prices may change with at least 30 days’ notice, except where founding member pricing applies.
Founding member pricing
The founding member offer is limited to the first 50 operators and includes a 90-day free trial with no credit card required. After the trial, the founding rate for the plan you subscribed to is locked for as long as your subscription remains active. See the pricing page for current founding rates by plan.
A failed or late payment that is settled within 14 days does not affect your founding rate. If you cancel your subscription and later resubscribe, current standard pricing applies.
Acceptable use
You agree not to misuse the Service, including by attempting to disrupt it, access it without authorisation, or use it for unlawful purposes. You’re responsible for keeping your account credentials secure and for the accuracy of the operator and customer data you enter.
- Don’t upload content you don’t have the right to use.
- Don’t resell or sublicense the Service without our written permission.
- Handle your customers’ personal information in line with the Privacy Act 2020.
Termination
You may close your account at any time. We may suspend or terminate access for material breach of these Terms or sustained non-payment, generally after notice and an opportunity to fix the issue. On termination you can export your data for 30 days, after which it may be deleted.
Governing law
These Terms are governed by the laws of New Zealand, and the New Zealand courts have non-exclusive jurisdiction. Nothing in these Terms limits rights you have under the Consumer Guarantees Act 1993 or other non-excludable law.
Contact
Questions about these Terms? Email hello@getglovebox.co.nz and a real person will get back to you.