More bookings
The bookings you're currently losing.
A checkout built to convert, carts that come back on their own, and empty relocation drives that pay for themselves. The revenue side of Glovebox.
A customer who left at the details step, saved as a lead worth $742.50 — not a booking you never knew about.
9pm, on the couch
The booking that quietly walked away
Someone found your fleet on their phone, priced a five-day trip, and was ready to book. Then the checkout asked for licence photos they did not have to hand, a kid yelled, the moment passed, and they closed the tab. On most booking tools that customer is simply gone. You never saw them, never knew the booking nearly happened, and never got the chance to win it back.
Now multiply that by a busy season. The bookings that never quite happen do not show up in any report, so they are the easiest revenue in the business to lose without noticing. This page is about catching them.
Customers who start booking but never finish
The customers who drop out of a checkout are rarely time-wasters. They got interrupted at the worst moment, with the booking most of the way done. The problem is not that they left; it is that on most systems you have no way of knowing they were ever there.
Glovebox treats a half-finished booking as a lead. The moment a customer enters their email, the cart is saved — vehicle, dates, and value — and it appears on your recovery list with a dollar figure attached. You can see exactly what nearly booked and what it was worth, instead of it vanishing without a trace.
The booking that used to disappear is now sitting in front of you, priced.
The abandoned cart as you see it: vehicle, dates, captured email, and what it is worth.
Winning the abandoned cart back
Seeing the lost booking is only half of it. About an hour after a customer leaves, Glovebox sends one save-trip email automatically, with a link straight back to their cart. It is not a discount blast or a nag; it is a considerate reminder that their trip is still there, waiting.
The link drops them back exactly where they left off, with no account to create and nothing to re-enter. It sends once, and only if they have not already come back. When they do finish, the booking is tagged to the recovery link so you can see the revenue the follow-up brought in.
The follow-up happens whether or not anyone remembers to send it.
The save-trip email, sent automatically about an hour after they leave.
A checkout that doesn't scare people off
Every extra thing a checkout demands up front is a place people quietly leave. The biggest one on a phone is a document upload: asking a customer to photograph the front and back of their licence, at 9pm, before they have committed, is where mobile bookings go to die. Glovebox does not ask for it there. The licence is captured before pickup instead, with a reminder, so booking stays a few taps.
The rest follows the same discipline: dates, times, and location come pre-filled, an empty extras step is skipped rather than shown as a dead click, and the fields that remain are the few genuinely needed to hold the booking. Fewer required fields is not a cosmetic choice — it is the single most reliable lever on completion rate.
The path from price to paid is short enough that people actually walk it.
Deferred licence capture continues in the pre-pickup flow, where it is gathered and checked in the days before pickup.
The details step on mobile: email captured, licence deferred, the trip already priced.
Getting more from the customers you already have
The cheapest booking to win is from someone who has already hired from you. Broadcasts is a $29 per month add-on for reaching your customers directly by SMS and email — and we are being upfront about the price because it is a clearly separate paid layer, not a hidden upsell.
Today Broadcasts is built for operational messages to customers with a current or upcoming booking: pickup reminders, weather warnings, road closures. It is rolling out now. Wider re-marketing to past customers is on the roadmap rather than live, and we would rather say so than pretend otherwise.
A direct line to your customers, priced in the open.
SMS and email to your customers, sent from your account. Operational messaging is rolling out first.
- Pickup reminders and trip updates
- Weather warnings and road closures
- Per-message cost shown before you send
Empty relocation drives that pay for themselves
One-way hires and depot imbalances leave cars in the wrong place, and getting them home is dead cost: a staff member, a day, and a tank of fuel to move a vehicle that earns nothing on the trip. The drive has to happen regardless. The question is only who pays for it.
Glovebox tracks the legs your fleet needs to move and lets you list them. A driver matched through the Freelegs network then covers the drive for you. The relocation was always going to happen; a matched driver turns those kilometres from a line on your fuel bill into a leg someone else drives.
The car gets home, and it is not your team or your fuel that gets it there.
Driver matching is handled by the Freelegs marketplace; Glovebox tracks the leg and hands the drive off.
A relocation leg on the Transfers board, with a driver matched through Freelegs.
Owning your bookings instead of paying commission
A marketplace listing rents you someone else's audience and takes a cut of every booking, and the customer never becomes yours. It has its place, but it should not be the only way people can book you. The alternative is to take the booking directly, on the site you already have.
The Glovebox booking widget drops into your existing website with a single script tag. It takes the booking and the payment on your own domain, so the customer, their details, and the full margin are yours — with no per-booking commission and nothing to pay again for the next booking they make.
Your website, your customer, your margin.
Watch it happen
One lost booking, recovered
Step through a single booking as it goes from abandoned to confirmed. The customer's phone is on the left, your side is on the right, updating in lockstep. Tap a step, or scroll.
Ana prices a five-day Jimny for a South Island trip and reaches the details step on her phone. She types her email, then the ferry is boarding and she is gone. The operator never knew she existed.
Because Ana entered her email, the half-finished booking is saved the moment she leaves. It surfaces on the operator side as a lead worth $742.50, not a dead end.
About an hour later, one save-trip email goes out automatically with a link straight back to her cart. No account, no re-entering anything.
The next morning Ana taps the link on the same phone. Her trip is exactly where she left it, so finishing is a few taps, not a fresh start.
Booking confirmed
Confirmation BK-DEMO24 is on its way to your inbox.
We will send a licence reminder before pickup.
The booking confirms, and it is tagged to the recovery link so you can see the revenue the follow-up brought back. A booking you would otherwise never have known you lost.
Questions
More bookings, answered
How does Glovebox know a customer abandoned their booking?
The moment a customer enters their email in the checkout, Glovebox saves what they have chosen so far — vehicle, dates, and price. If they then complete the booking, nothing happens. If they leave without finishing, that saved cart is what you see on the recovery list. No tracking pixels or third-party tools, just the details they gave you as they went.
When does the recovery email send, and can I change the timing?
By default the save-trip email goes out automatically about an hour after the customer leaves — long enough to seem considerate, soon enough that the trip is still on their mind. It sends once per cart, and only if they have not already come back. The default is deliberately a sensible middle ground rather than something you have to tune.
Do customers have to create an account to save their trip?
No. There is no account, no password, and nothing to sign up for. Because the email was captured as part of the normal checkout, the recovery link takes the customer straight back to their trip exactly where they left it. Fewer steps to come back means more of them actually do.
What does the Broadcasts add-on cost and what does it do?
Broadcasts is a $29 per month add-on for sending SMS and email to your customers. Today it is built for operational messages to people with a current or upcoming booking — pickup reminders, weather warnings, road closures. We are rolling it out, and being upfront about the price is deliberate: it is a clearly separate paid layer, not a hidden upsell.
Can I put the booking widget on my existing website?
Yes. You paste a single script tag onto your own site and the booking widget appears in place, taking the booking and the payment on your domain. You do not have to move to a Glovebox-hosted site to use it — the widget is designed to drop into whatever you already run.
How is this different from listing on a marketplace?
A marketplace rents you access to its customers and takes a cut of every booking, and the customer stays theirs, not yours. A direct booking through your own widget is your customer and your full margin: no per-booking commission, their contact details on your record, and the next booking is yours to earn directly rather than pay for again.
What is a relocation leg and how does it earn anything?
A relocation leg is a vehicle that has to get from one place to another anyway — a one-way drop that left a car at the wrong branch, or a car due back at base. You list the leg, and a driver matched through the Freelegs network drives it for you. The kilometres were going to happen regardless; a matched driver covers them instead of your team and your fuel.
See how it is priced on the pricing overview, or read how pickups run on the pre-pickup flow.